Before we dive into the details, have you had a glance at our FAQ page?
It's packed with answers to some of the most common queries we get. If your question still lingers like an elusive puff of smoke, fear not.
Refund and Return Policy
Defective products will be refunded to the purchaser with photo proof of defect. We cannot accept returns because of the current regulations around our products.
Click the button below to view our full detailed policy.
Submit a Support Request
Fill out the form below, and we'll roll up our sleeves to get you back in the groove. Puff, puff, pass...you're on your way to a solution
Just remember, we're a small, tight-knit team, dedicated to your satisfaction. We'll do our best to respond within 24-48 hours. Thanks for your patience and for supporting our small business!
Customer Service FAQs
Can I cancel my order?
How do I contact customer service?
Your satisfaction is our #1 priority, so rest assured we will resolve any issue that you may have.
The quickest way to get your issue resolved is by submitting a ticket via our customer support system
How do I sign up for an account?
What are the benefits of signing up for a Best One Hitter account?
In addition to the fact that you get to be part of the Best One Hitters community, here are some benefits of signing up for an account:
- Pre-filled information saved at checkout.
- Early access to sales, product launches and more!
I got an out-of-stock notification, what do I do?
That sucks and we are really, really sorry. This isn't a frequent occurrence, but we are humans, and sometimes we make mistakes. Check back within the next month and if your item is still out of stock reach out to us and we can recommend another product.
My package says delivered but I can't find it.
First, we want to apologize for the delay.
According to the USPS website, they are experiencing unprecedented delays. We recommend reaching out to USPS support to see what is going on.
If you do not receive the order within a week please contact us!
How do you ship your packages?
Here at Best One Hitters, we understand our customer's concerns about privacy and discretion. Everything we ship will be in plain packaging, with nothing to indicate that the contents are glass pipes or smokeware. Our shipping labels do not say Best One Hitters, and we do everything we can to ensure our packages are discreet.
Our packages are shipped to you in standard USPS packaging (either a plain brown box or a USPS priority mail box).
However, "Best One Hitters" will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Shipping Time and Processing Time?
It typically takes our shipping team 1-3 business days from the time you place your order to when your order is completely packaged up and ready to go out. From there, shipping speeds depend on what part of the world you are located.
Please note that your shipping speed and processing time are two completely separate things. Shipping speed is how quickly the postal carrier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the postal carrier.
How To FAQs
How do you use a one hitter?
How to Use a One Hitter – 4 Easy Steps
All you need to get started is your pipe, dugout, and a lighter. Then, simply follow these steps.
1. Grind & Pack Your Dugout
Use your grinder to grind up your herbs evenly. Then, gently pack your dugout until it is nearly full. Be sure to leave a bit of room at the top so it can easily seal without overflowing. Also, be sure to not pack it too tight in your dugout, as this can make for a sticky mess that can be hard to remove without ruining the herbs.
2. Pack Your One Hitter
Now, take the end of your pipe with the bowl pack, and slowly dip it into your dugout. Then, apply a little bit of pressure and twist until it is packed full. Alternatively, you can simply take your herbs and pack your one hitter by hand. This really all depends on your preference, and if you have a dugout or not. We recommend one hitter with dugouts because they are super easy to use, help you store your pipe and herbs, and also makes your life a lot easier.
3. Light It Up & Smoke it Down
Once your one hitter is packed, it’s time to smoke it down. Take your pipe, put it in your mouth, and light it up. This is the easiest step. More often than not, you should only get one hit out of it, no matter how much you try to corner your bowl or use it wisely. Hence the name – one hitter. No worries, you can always pack another one 😉 .
4. Clear & Seal for Later
Once you are done smoking your one hitter, be sure to clean it out quickly to prevent ashes from getting stuck in there and clogging. Resin will still build up slowly over time, but this will help to keep it to a minimum, and will also leave a ready to pack pipe for your next smoke sesh. If you want, you can even pack one for next time as a surprise to yourself. That is always sure to put a smile on your face. Be sure to place your pipe face up in your dugout and seal it to keep the odor to a minimum, and keep moisture out.
Are dugouts smell proof?
Yes and no. At the end of the day, most of them are made of wood. While they are usually sealed airtight, if you have some serious dank in there, some odor will still get through on occasions. If you purchase a solid one hitter dugout though, and keep it nice, this won’t be a problem. We suggest this one hitter dugout as our #1 best one hitter.
Are metal one hitter pipes safe?
It all depends. Generally speaking, pipes made with what is known as Type 2 Titanium are considered to be safe to smoke out of. However, there are still concerns of carcinogens and other vapors being released from metals at certain temperatures. While there is no evidence to suggest that smoking metal one hitters are dangerous, we suggest investing in a glass one to be safe and to get a smoother smoking experience with better flavor.
What’s a chillum?
A chillum is traditionally a cone or tube-shaped pipe that has an attached mouthpiece and a bowl. Most one-hitters have a tapered mouthpiece and wider bowl end. But they vary by size. Chillums don’t normally have a carburetor like spoon pipes, which leads to restricted airflow if they are not packed correctly. Despite this limitation, one-hitters offer users a fun and classic way to enjoy smoking.