FAQ
Find quick answers to all your questions about our shipping policies, return process, product details, and more to ensure a seamless shopping experience on our site.
Orders & Shipping
How long does it take for me to receive my order?
It typically takes our shipping team 1-3 business days from the time you place your order to when your order is completely packaged up and ready to go out. From there, shipping speeds depend on what part of the world you are located.
Please note that your shipping speed and processing time are two completely separate things. Shipping speed is how quickly the postal carrier delivers your package across the country. Processing time is the amount of time that it takes our shipping and warehousing staff to process all the orders from the day, quality check all of the items, package them up carefully and safely, and get your box in the hands of the postal carrier.
Can I cancel my order?
How do I change my shipping address?
How do I track the status of my order?
You will receive a tracking number to your email once your order is shipped.
I got an out-of-stock notification, what do I do?
First, we want to apologize for the delay.
According to the USPS website, they are experiencing unprecedented delays. We recommend reaching out to USPS support to see what is going on.
If you do not receive the order within a week please contact us.Â
How do you ship your packages?
Here at Best One Hitters, we understand our customer’s concerns about privacy and discretion. Everything we ship will be in plain packaging, with nothing to indicate that the contents are glass pipes or smokeware. Our shipping labels do not say Best One Hitters, and we do everything we can to ensure our packages are discreet.
Our packages are shipped to you in standard USPS packaging (either a plain brown box or a USPS priority mail box).
However, “Best One Hitters” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
Do you ship to my country?
We currently only ship to United States. Check back for updates as we plan to add international shipping in the future.Â
Account Management
How do I create an account?
Returns & Refunds
What is your return policy?
Defective products will be refunded to the purchaser with photo proof of defect.
We cannot accept returns because of the current regulations around our products. To file for a refund, fill out the form.Â
Click here to view our full detailed policy.
How do I contact customer support?
Your satisfaction is our #1 priority, so rest assured we will resolve any issue that you may have.
The quickest way to get your issue resolved is by submitting a ticket via our customer support system.
Products
How do you use a one hitter?
How to Use a One Hitter – 4 Easy Steps
All you need to get started is your pipe, dugout, and a lighter. Then, simply follow these steps.
1. Grind & Pack Your Dugout
Use your grinder to grind up your herbs evenly. Then, gently pack your dugout until it is nearly full. Be sure to leave a bit of room at the top so it can easily seal without overflowing. Also, be sure to not pack it too tight in your dugout, as this can make for a sticky mess that can be hard to remove without ruining the herbs.
2. Pack Your One Hitter
Now, take the end of your pipe with the bowl pack, and slowly dip it into your dugout. Then, apply a little bit of pressure and twist until it is packed full. Alternatively, you can simply take your herbs and pack your one hitter by hand. This really all depends on your preference, and if you have a dugout or not. We recommend one hitter with dugouts because they are super easy to use, help you store your pipe and herbs, and also makes your life a lot easier.
3. Light It Up & Smoke it Down
Once your one hitter is packed, it’s time to smoke it down. Take your pipe, put it in your mouth, and light it up. This is the easiest step. More often than not, you should only get one hit out of it, no matter how much you try to corner your bowl or use it wisely. Hence the name – one hitter. No worries, you can always pack another one 😉 .
4. Clear & Seal for Later
Once you are done smoking your one hitter, be sure to clean it out quickly to prevent ashes from getting stuck in there and clogging. Resin will still build up slowly over time, but this will help to keep it to a minimum, and will also leave a ready to pack pipe for your next smoke sesh. If you want, you can even pack one for next time as a surprise to yourself. That is always sure to put a smile on your face. Be sure to place your pipe face up in your dugout and seal it to keep the odor to a minimum, and keep moisture out.
Are dugouts smell proof?
Yes and no. At the end of the day, most of them are made of wood. While they are usually sealed airtight, if you have some serious dank in there, some odor will still get through on occasions. If you purchase a solid one hitter dugout though, and keep it nice, this won’t be a problem. We suggest this one hitter dugout as our #1 best one hitter.
Get an smellproof bag or stash jar to pair with your dugout.
What’s a chillum?
What are the benefits of chillums?
Due to their small nature, one-hitters can only hold enough for one or a handful of draws. A chillum allows users to microdose on-the-go in a discreet and effective manner.